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FAQ - Frequently asked questions
HengOngBet FAQ | Casino, Registration & Account Help
Frequently asked questions
General
Cash Wallet: Can be used directly for gaming, transfers, and withdrawals.
Chip Wallet: Game rebates and referral rewards are credited as chips. You must place bets before the balance can be converted into the Cash Wallet.
Bonus Wallet: When a promotion is selected during a deposit, the bonus amount will be credited to the Bonus Wallet. You must meet the required wagering turnover before transferring it to the Cash Wallet.
All promotions are limited to one per person only. “One per person” includes, but is not limited to, the same household, residential address, IP address, email address, phone number, credit/debit card, e-wallet, or the use of a shared/public computer (e.g. at schools, public libraries, or workplaces)
The Fast Top-Up service undergoes brief maintenance daily at midnight. Please refer to the schedule below:Fast Top-Up maintenance: 11:50 PM – 12:30 AM (GMT+8).Fast Top-Up maintenance (MAYBANK): 02:50 AM – 05:00 AM (GMT+8).⚠️Maintenance may occasionally be delayed. Please wait until maintenance is complete before using Fast Top-Up.
The transaction status shows “Transaction temporarily on hold 🕘” because, according to Public Bank’s announcement on June 22, 2023, the bank implemented a “Transaction Cooling Period” system that randomly reviews each user’s transfer.Approval and processing may take a few hours up to 3 business days.⚠️ Once the bank receipt shows the transaction as successful, please contact customer support again for assistance.
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